Refunds & Returns Policy
Last updated: [Date]
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned. These include:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials or flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed within [X] business days. A credit will automatically be applied to your credit card or original method of payment within [Y] business days. Please note that it may take additional time for the funds to appear in your account, depending on your bank or card issuer.
Late or Missing Refunds
If you haven’t received your refund yet, please take the following steps:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [EMAIL].
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded unless they are faulty or not as described.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [EMAIL] and send your item to: [ADDRESS].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, who will be notified about your return.
Shipping Returns
To return your product, you should mail it to: [ADDRESS].
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item valued at over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
International Returns
If you are returning an item from outside Ireland, please be aware that you are responsible for any customs duties or taxes that may apply. These fees are non-refundable. We recommend using a trackable shipping service for international returns.
Your Statutory Rights
Our refund and returns policy does not affect your statutory rights under Irish consumer protection laws. You may have additional rights in accordance with the Consumer Rights Directive or other relevant legislation.
Contact Us
If you have any questions about our refunds and returns policy, please contact us at:
- Email: [EMAIL]
- Phone: [PHONE NUMBER]
- Address: [PHYSICAL ADDRESS]